Ryanair

What can you do when your flight is delayed or cancelled?

With Ryanair’s massive cancellations recently, air passengers are understandably getting very frustrated. Being stranded at the airport often makes us feel at the mercy of the airline, especially given many airlines are not prone to let their passengers know of their rights. So, what rights exactly, do passengers have?

Please note the text below applies only to those passengers who are either:

  • flying within the European Union with an either EU or a non-EU airline
  • Arriving in the EU on an EU airline
  • Departing the EU on either an EU or a non-EU airline

Flights arriving in the EU, but are operated by non-EU airline are NOT eligible for compensation under EU Regulation No 261/2004. If you’re bored out of your mind at the airport and have nothing better to do, you’re welcome to read the law in detail here, or you can read our summary below.

If your flight is delayed for more than 2 hours, the airline is required to provide food and drink. For overnight delays, you are also entitled to hotel accommodation. If your flight is delayed for 3 hours or more, you are also entitled to a financial compensation, the exact amount depending on the length of your flight:

  • Short-haul flights (up to 1,500km) – €250
  • Medium-haul flights (1,500km to 3,500km) – €400
  • Long-haul flights (more than 3,500km) – €300 if the delay is between 3 and 4 hours, and €600 if the delay is longer than 4 hours

The price you paid for your ticket does not affect your compensation, meaning it is entirely possible to get a €250 compensation for a £20 flight.

You can submit your request for compensation directly to the airline. However, airlines tend to contest, delay, and reject requests for compensation, making the process arduous and tiresome. If you do not want to deal with the airline, or you have tried and were unsuccessful, you can instruct solicitors who specialise in Flight Delay Claims to deal with the airline regarding your compensation claim on your behalf.

How Much is a Whiplash Injury Worth?

The most common type of injury in road traffic accidents is whiplash. Whiplash is a soft tissue injury which affects the neck and occasionally the back, as well. It is caused by a sudden jerk motion which most frequently occurs on vehicle impact. This type of injury is quite painful and can have a significant negative impact on the quality of life. The symptoms include neck pain and stiffness, loss of range of motion in the neck, tenderness and pain in shoulders, upper back or arms, fatigue, dizziness, among others. The symptoms of whiplash can take about 48 hours to manifest and can last for several months.

If you suffered a whiplash as a result of a road traffic accident which was not your fault, you can claim compensation from the at-fault driver’s insurance. The amount of compensation you can expect depends on the severity of your injury. If the symptoms of your whiplash lasted for 8 weeks, you can expect anywhere between £1,300 and £1,500 in compensation. For injuries lasting 6 months, your compensation should be between £2,100 and £2,200. If your whiplash affected your back as well as your neck, your compensation will increase. In addition, the compensation will cover any expenses you incurred due to your injury, including the cost of the medication, treatment, missed wages, and any additional reasonable expenses you would not have otherwise have.

If you suffered a whiplash injury in a road traffic accident which was not your fault, please get in touch with our Personal Injury experts. LA Law works on the No Win – No Fee basis, meaning that if your claim is not successful, you will not have to pay any legal fees to us (T&C apply). If your claim is successful, we will deduct an industry standard success fee from your compensation. Call us today at 01273 613 300 to discuss your compensation claim.

Social media and road traffic accidents

You have just been involved in a road traffic accident. Regardless of the injuries, you’re quite shaken up. Your first instinct is probably to post about it on your social media accounts, hoping your friends will provide you with some much-needed emotional support.

The problem with social media is that it is available to everyone, including the third party insurer. By posting the details of your accident online, you may inadvertently give the opposing side a wealth of information which they can use against your claim, even if your post seemed innocent. It is their job to use all of the available information, often including social media posts, to construct a story which supports their side of the argument. Photos can be misinterpreted and words can have multiple meanings.

This goes even further than the accident itself. After two miserable and painful weeks following your accident, you decide to venture out of your bed and go grab a drink with friends for half an hour. Your mate snaps a photo and tags you on social media. You come home and realise that, although your pain is now a bit worse, it was worth it because you feel better mentally. The third party insurer, on the other hand, sees the same photo and has a very different thought process. They see someone who has clearly overinflated their claim, as they are out partying during the time they claimed they were in severe pain.

The safest thing to do is to altogether avoid posting about your accident on social media accounts and amend your privacy settings. Setting your profile on private, however, will only slow down their investigation, as they often find a way around privacy settings.

If you need any further advice on how to handle your personal injury claim, please contact LA Law for a free consultation or Tweet us @lalawltd and join in the discussion.